Can you help me resolve quality control issues with my supplier?

In a word, YES. There are myriad issues that may affect quality and delivery time of your product. HQTS provides Production Management and QC consulting services to augment our standard quality control services. If your supplier is cooperative with your efforts at improving quality in their facilities and processes, HQTS consulting staff can help identify and advise on issues in their total quality management and production process.

Can you provide a Key Performance Indicator report?

A Key Performance Indicator (KPI) is a type of performance measurement that tracks and evaluates the output of manufacturers in various ways, including quality, delivery, satisfaction and others depending on customer requirements. HQTS does not provide this as a standard service to our clients. However, we may do so on a case by case basis. If this is a business requirement, we welcome you to contact us. We can discuss how we currently provide this to some key customers, and whether our approach fits your requirements.

What does AQL mean?

AQL is the acronym for Acceptable Quality Limit (or Level). This represents a statistical measurement of the maximum number and range of defects that is considered acceptable during a random sampling inspection of your goods. If the AQL is not achieved for a particular sampling of goods, you may accept shipment of the goods ‘as is’, demand a rework of the goods, renegotiate with you supplier, refuse the shipment, or choose another recourse based on your supplier agreement.  

Defects found during a standard random inspection are sometimes classified into three levels: critical, major and minor. Critical defects are those that render the product unsafe or hazardous for the end user or that contravene mandatory regulations. Major defects can result in the product’s failure, reducing its marketability, usability or salability. Lastly, minor defects do not affect the product’s marketability or usability, but represent workmanship defects that make the product fall short of defined quality standards. Different companies maintain different interpretations of each defect type. Our staff can work with you to determine the AQL standard that meets your requirements according to the level of risk you are willing to assume. This becomes the primary reference during a pre-shipment inspection.

It is important to note; the AQL inspection is only a report on the findings at the time of the inspection. HQTS, like all 3rd party QC companies, does not have the authority to make a decision as to whether your goods can be shipped. That is a decision only you can make in consultation with your supplier after reviewing the inspection report.