It goes without saying that issues of bribery will surface from time to time. HQTS is very proactive, with a zero-tolerance policy, concerning bribery and serious lapses in ethics. If you ever suspect any of our staff of a breach of trust, we encourage you to contact your coordinator immediately, providing all details available to support your conclusions. Our quality assurance team will immediately launch a comprehensive investigation. It is a transparent process in which we keep you informed throughout. If it should prove true and resulted in loss to you, HQTS accepts liability under the terms spelled out in your service agreement. We work very hard to avoid these issues, and our robust ethics policy sets the industry standard. We would be happy to provide additional information if you request it.
By DALE WIDNER