Jennifer Chen, Director of CRM
Jennifer earned her Bachelor’s Degree in English from Fujian Normal University. She joined HQTS in 2001 and now services as the Director of Customer Relations. Jennifer heads up the key account team, and has traveled the world meeting with key accounts and listening to their needs, concerns and expression of appreciation. She works hard to understand what we can do to better serve them.
Her team is responsible to ensure our operations are well aligned with our customer’s needs by working hard to better understand their business and by maintaining an open channel of communication. In addition, her team helps resolves issues, and constantly explores ways to keep our service offerings well aligned with customer requirements.
Jennifer is involved in developing and executing company strategy with a special emphasis on our deliverables and customer relations. She enjoys traveling and reading.