Consumer Products & Retail

Quality control and quality assurance refer to the processes businesses use to ensure that product quality is maintained. It also helps to reduce or eliminated defects in manufacturing so as to meet customer expectations and regulations. Regardless of your industry, HQTS provides a wide range of consumer quality control services.

Product Quality Control and Retail Quality Assurance

From quality control inspections to consumer product testing against REACH, RoHS, CA Prop 65 and others, HQTS ensures your suppliers deliver products that meet your quality requirements.

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We service a wide range of consumer goods including apparel and textiles, automotive parts and accessories, home and personal electronics, personal care and cosmetics, home and garden, toys and children’s products, footwear, bags and accessories and much more.

What is Product Quality control?

Quality Control (QC) refers to quality related activities associated with the creation of project deliverables. Quality control is used to verify that deliverables are of acceptable quality and that they are complete and correct. Examples of quality control activities include inspection, deliverable peer reviews and the testing process.

What is Retail Quality assurance?

Retail businesses differ from other business types that most specialize in selling already-produced goods rather than manufactured products from raw materials. The retail sector boasts immense variety, including e-commerce, mail order, vending machines, home party sales and service providers etc. Quality assurance aims to prevent defects or known bugs from hitting the market. It provides the opportunity to correct these issues before a release or an update goes live. By conducting QA at the beginning of a project, businesses can mitigate identified risks before they negatively impact the business or disrupt customer experience.

Quality Assurance vs Quality Control

Quality control (QC) is similar to, but not identical with, quality assurance (QA). Quality Assurance (QA) refers to the process used to create the deliverables, and can be performed by a manager, client, and a third-party reviewer. Examples of quality assurance include process checklists, project audits and methodology and standards development.

Quality Assurance is process oriented and focuses on defect prevention, while quality Control is product oriented and focuses on defect identification.

How can quality control/assurance improve a product in retail?

With the increasingly complex supply chain process, product recalls and returns have become a major issue. Manufacturers, brands and retailers need to be confident that the products they deliver meet consumer expectations, global regulations and safety and quality standards. HQTS quality control services are delivered through our professional and technical staff located in major production hubs throughout Asia. We work closely with you identify quality concerns prior to distribution to mitigate delays, unexpected costs and risk to your consumers and brand.

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